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BRANDIKET / POLICIES

Refund & Cancellation Policy

Effective Date: September 15, 2026

Current BrandiketMAX package terms

Setup, billing and website ownership.
  • Month-to-month setup fees: Foundation $249 · Lead Engine $499 · Growth System $799.
  • Plans are billed monthly. Setup fees are waived with a 12-month agreement. Month-to-month clients pay the applicable setup fee plus the first monthly payment when starting.
  • Your domain remains registered in your name. Website ownership becomes transferable after completion of the initial 12-month agreement. A client who ends service before completing 12 monthly payments may purchase the website by paying the remaining website balance. The exact purchase price or balance schedule must be specified in the written proposal before service begins.
  • Advertising spend is separate. Premium third-party applications and phone or text usage beyond the written proposal’s included allowance are separate. Any usage allowance, overage rate and spending limit must be disclosed and agreed before activation. Physical printing is quoted separately.
  • Higher-plan website sizes and monthly quantities replace the corresponding lower-plan allowances.
  • Requesting a plan does not charge your card or accept an agreement. Scope, timing, usage allowances and the remaining website balance are confirmed in your written proposal before activation.

All prices are in USD. Read the pricing FAQ

Brandiket provides professional, customized digital and marketing services.

Because many services involve strategy, labor, reserved production time, software, advertising setup, creative work, or customized deliverables, refund eligibility varies by service.

Project Deposits

Unless otherwise stated in writing:

Project deposits and initial payments become non-refundable once work has begun.

Work may include:

  • Discovery
  • Strategy
  • Research
  • Planning
  • Design
  • Development
  • Content preparation
  • Account setup
  • Campaign preparation
  • Meetings
  • Project management

Completed Work

Payments for work that has already been completed or delivered are generally non-refundable.

Custom Creative Services

Custom services such as:

  • Website design
  • Logo design
  • Branding
  • Graphic design
  • Print design
  • Video
  • Marketing assets

may involve significant customized labor.

Once work begins, amounts paid for completed work are non-refundable unless Brandiket agrees otherwise in writing.

Website Projects

Website project cancellation terms may be specified in the applicable proposal or service agreement.

If a client cancels after work has started, Brandiket may retain amounts corresponding to work already performed, resources committed, and applicable non-refundable deposits.

Recurring Services

Recurring services may include:

  • SEO
  • Advertising management
  • Social media
  • Website care
  • BrandiketMAX
  • Ongoing marketing
  • Portal management
  • Other subscription services

Cancellation requirements are governed by the applicable service agreement or billing terms.

Unless otherwise agreed, cancellation prevents future renewal but does not automatically refund services already performed during the current billing period.

Advertising Spend

Advertising spend paid directly or indirectly to platforms such as Google, Meta, TikTok, Microsoft, or other advertising networks is generally non-refundable once spent or committed to the platform.

Brandiket management fees are separate from advertising spend unless otherwise stated.

Third-Party Fees

Third-party costs may include:

  • Domain registrations
  • Hosting
  • Software subscriptions
  • Plugins
  • Applications
  • Printing
  • Stock assets
  • Premium fonts
  • Advertising spend
  • Shipping
  • Licensing
  • Platform fees

Third-party fees are generally non-refundable once purchased, activated, or committed.

Printing

Approved print orders generally cannot be refunded after production has started.

Clients are responsible for reviewing and approving proofs before production.

Brandiket is not responsible for client-approved spelling, content, layout, or factual errors after final approval.

Client Delays

Payments are not automatically refundable because a project is delayed due to:

  • Missing content
  • Missing approvals
  • Client inactivity
  • Delayed feedback
  • Missing credentials
  • Third-party issues

Chargebacks

Clients should contact Brandiket first if they believe a billing error occurred.

Filing an improper or fraudulent payment dispute may result in suspension of services while the matter is investigated.

Refund Requests

Refund requests should be submitted to:

info@brandiket.com

Include:

  • Client/business name
  • Invoice or transaction information
  • Service purchased
  • Reason for the request

Brandiket will review eligible requests according to the applicable proposal, service agreement, project status, and this policy.

LET’S MAKE IT HAPPEN

What’s next?

Share the project, growth goal, or business challenge you want to solve.

WHAT HAPPENS NEXT

  1. 01
    Send the starting point

    Share the business goal, service or package you are considering. No card is collected.

  2. 02
    Review the fit

    Brandiket reviews the request, current website and the access or information the work may require.

  3. 03
    Receive a written recommendation

    You receive a recommended path with the proposed scope, price, timing and important dependencies.

  4. 04
    Choose whether to proceed

    Work starts only after you accept the written proposal or agreement. A request alone never enrolls you.