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Return Policy

Return Policy


Effective Date: September 29, 2023


Thank you for choosing Brandiket. We strive to provide high-quality products and services, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to assist you with our return policy.

1. Returns and Refunds


We accept returns and provide refunds under the following conditions:


a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at Customer Support Email info@brandiket.com or Customer Support Phone Number: 954-951-1680 within 30 days of receiving your order. We will provide instructions for returning the item and process a full refund or replacement.


b. Order Errors: In the event of a shipping error, where you receive the wrong item or an incorrect quantity, please notify us within 30 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.


c. Unwanted or Non-Defective Items: If you wish to return an item that is not damaged, defective, or a result of an order error, please contact our customer support team within 30 days of receiving your order. We will provide return instructions. You are responsible for return shipping costs, and a restocking fee may apply.


2. Conditions for Returns


To be eligible for a return, the following conditions must be met:


a. Return Period: Your request for a return must be made within 30 days of receiving your order.


b. Product Condition: The item must be in its original condition, unused, and in the same packaging as when you received it.


c. Proof of Purchase: You must provide proof of purchase, such as your order number and/or a sales receipt.


3. Refund Process


Upon approval of your return request, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please allow time for the refund to be processed, which may vary depending on your financial institution.


4. Return Shipping


For returns of unwanted or non-defective items, you are responsible for the cost of return shipping. For damaged, defective, or order error-related returns, we will provide return shipping instructions, and return shipping costs will be covered by Brandiket.


5. Contact Us


To initiate a return or if you have any questions or concerns about our return policy, please contact our customer support team at:


  • Email: Customer Support Email: info@brandiket.com
  • Phone: Customer Support Phone Number: 954-951-1680


6. Changes to this Policy


We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Policy will be posted on our website, and the "Effective Date" at the beginning of the Policy will be updated accordingly.


We value your satisfaction and are committed to providing assistance and solutions for your return needs. Your understanding and cooperation with our return policy are greatly appreciated.


By making a purchase with Brandiket, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return Policy.


Frequently asked questions

Got a question? We’re here to help.

  • How long will it take to receive my order?

    The delivery time for your order depends on the shipping option you select during checkout. Our fastest option, Express Shipping, typically takes 3-4 business days. Standard and economy shipping options are also available, with longer delivery times and lower costs.

  • Can I track my order?

    Yes, we provide order tracking information for most shipping options. You will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the progress of your delivery.

  • Do you offer international shipping?

    Yes, we offer international shipping to many destinations. Shipping options and delivery times may vary depending on your location. During the checkout process, you can select your country to view available shipping options.

  • What should I do if my order is delayed or lost?

    If you experience a delay in receiving your order or believe it may be lost in transit, please contact our customer support team at info@brandiket.com or 954-951-1680. We will assist you in tracking your order and resolving any issues.

  • Can I change my shipping address after placing an order?

    To ensure the prompt delivery of your order, please double-check and provide accurate shipping information during the checkout process. If you need to change your shipping address after placing an order, contact our customer support team as soon as possible. We will make every effort to accommodate your request, but changes may not be possible once the order is shipped.

  • Can I pick up my order in person?

    Yes, customers have the option to pick up their orders at our Coral Springs location. If you choose this option during checkout, you will receive information on the pick-up location and instructions once your order is ready for collection. This allows you to conveniently retrieve your order in person.

  • How can I contact customer support?

    You can reach our customer support team by email at [Customer Support Email: info@brandiket.com] or by phone at [Customer Support Phone Number: 954-951-1680]. We are here to assist you with any questions or concerns you may have.

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